Most frequent questions and answers

We extend our supply and shipping services to customers within the United Kingdom, the European Union, and worldwide. Delivery rates are contingent upon factors such as weight, size, the quantity of packages, and the invoice value for customs purposes.

Our shipments are comprehensively tracked, and a signature is typically required upon the delivery of the stock. Please note that specific delivery dates and times cannot be specified. However, our standard delivery timeframe is typically within a week after dispatch.

Our dedicated staff exercises meticulous care in the packaging of goods to mitigate the risk of damage during transit.

Shipping expenses will be evaluated at the time of checkout, contingent upon the complete value of the acquired goods. It is important to note that the shipping cost does not encompass any import taxes or customs fees. These charges are beyond our jurisdiction and are imposed in accordance with the regulations of the designated delivery country. For additional details, kindly consult your local customs authorities.

Numerous factors may contribute to this occurrence; however, we recommend verifying with your financial institution to ascertain the availability of funds to facilitate the payment for your order.

Upon placing an order, you will receive an email notification from us, confirming the successful reception of your order. This email will contain an assigned order number and a comprehensive summary of your placed order.

Subsequently, following the processing and dispatch of your order, you will receive an additional email notification from us, indicating that your parcel has been dispatched and is en route to its destination.

Certainly, we welcome the opportunity to assist you in placing your order over the telephone. Please feel free to contact us directly, or alternatively, you may choose to email us your order, and we will be pleased to facilitate your request.

Cancellation requests are generally not accommodated once an order has been placed. Exceptions to this policy include instances where the delivered products are incorrect, damaged, or fail to meet agreed-upon specifications, particularly concerning authenticity and adherence to standards. In such cases, customers are encouraged to promptly contact our customer service team to initiate the necessary return procedures. We are dedicated to addressing these instances with diligence, ensuring customers receive satisfactory resolutions.

It is essential to note that, outside of these exceptional cases, orders are considered final upon placement and are typically non-reversible. We appreciate your understanding of our policy, as we endeavor to uphold a streamlined and efficient order processing system.

You have the flexibility to modify your order, adding or removing product lines, before the dispatch process begins. To do so, kindly contact us at your earliest convenience. If there is an additional payment required, the goods will only be dispatched once the outstanding balance has been settled.

In the uncommon instance of a customer receiving an incorrect item, Deustore will, upon receiving the returned incorrect item, dispatch the correct item and refund the return postage.

Our staff at Deustore dedicate significant effort to meticulously packing goods to ensure their secure delivery to the customer. If a product is found to be damaged in transit or is deemed faulty, please reach out to us within 3 working days of order receipt. We will facilitate the arrangement for a replacement or refund and the return of the faulty item through first-class post.

For additional details, please refer to our Returns & Refunds policy.

Registration is not obligatory for making a purchase; however, creating an account and logging in can streamline the checkout process and provide the option to add various shipping addresses. Additionally, registered customers receive regular updates on the latest offers and new products.

If your specific question is not addressed in the provided information, kindly direct your inquiry to inquiries@deustore.com. We are committed to responding promptly and providing you with the necessary information.