Frequently asked questions
How can I track my order?
As soon as your order is ready to be shipped out we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded. You will also be able to track your order when you log into your account.
Where do you ship to?
What are the shipping costs?
European Union: free shipping
ROW (All other): Shipping costs will be assessed during checkout based on the full value of goods purchased.
The shipping cost doesn’t account for any import taxes/customs fees. These fees are not under our control and apply according to the regulations of your selected country of delivery. Please refer to your local customs authorities for more information.